Can I cancel my order?

If you change your mind after you’ve placed your order, then don’t worry. Please get in touch with us as soon as possible and we will cancel your shipment and refund your money, no questions asked. Please make sure you provide your name and order number. We aim to send out orders on the following business day after they have been placed, except in cases where a clinical follow-up is required, so please ensure you contact us as soon as possible. If your medication has already been despatched, then you will not be able to cancel your order and we are unable to offer a refund. This is because of legislation around prescription medication as once it has been sent to you, it cannot be used by anyone else.