Orders & Deliveries

Ordering essentials

• Cancelling your order: prescription-only rules
• What happens when I need my next pen?
• Will you automatically send me a pen each month?

Delivery Basics

• My parcel is late or tracking hasn't updated what happens next
• My ice packs weren’t frozen on arrival. Is my medication still ok?
• How is the medication kept cold during delivery?
• Where do you deliver to?

Delivery via Royal Mail

• Can I rearrange my Royal Mail delivery date?
• What if I’m not home when Royal Mail tries to deliver?
• How do I track my Royal Mail delivery?
• Will I get a PIN code with Royal Mail delivery?

Delivery via DPD

• How can I track or manage my DPD delivery?
• What happens if I miss my delivery?
• Can someone else accept my DPD delivery for me?
• Will I need a PIN code for DPD delivery?