Will you automatically send me a pen each month?

No, we don’t automatically send out pens.

Instead, each month you’ll need to complete a Monthly Check-in form (available once you’re logged into your account). You can complete this once you’ve injected your current pen twice. We’ll also email you a reminder a few weeks before your next pen is due.

The check-in is a short form asking how you’re getting on and what you’d like to do next — for example:

Increase your dose

Stay on the same dose

Reduce your dose (where appropriate)

Request support, if needed

If you’d like to stop treatment, you simply don’t place your next order. We won’t automatically take payment or send medication. There’s also an option in the check-in form to let us know you’re stopping, so we can note it on your account and offer support if helpful.