Please make sure someone is in at the delivery address that you’ve given on the day of delivery. If you are not in and you miss the courier, then it will be sent back to the depot and you can reschedule a further delivery the next day. This can only happen once. If there is another failed delivery, then it will be returned to the pharmacy. Because it is a prescribed medication, it cannot be given to anyone else. There will be a charge of £20 to cover the cost of re-delivering your medication. If your parcel is returned back to us due to repeated missed delivery attempts, we will not issue a replacement or refund.
For parcels despatched on Monday to Wednesday inclusive, there will be two delivery attempts. Those despatched on Thursday, Friday or Saturday, DPD may attempt a second delivery attempt.
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